At Menfia, we value our clients and strive to provide the best possible services. To ensure transparency and clarity, we have outlined our refund policy below.
All purchases of digital courses provided by Menfia are final and non-refundable. Once access to a course has been granted, refunds will not be issued under any circumstances. This policy applies to all types of courses, including self-paced courses, live training, and any downloadable content. Clients are encouraged to thoroughly review course descriptions, previews, and curriculum details before making a purchase decision.
For fixed-price projects, our payment structure is as follows:
50% upfront payment: This is required before any work begins and is non-refundable once the project has started.
50% final payment: This is due upon completion of the project and must be settled before final delivery.
If a client decides to cancel a project after work has commenced, no refunds will be provided for the upfront payment. Any work already completed will be delivered as-is, and the client may use the work at their discretion. No partial refunds will be granted for work-in-progress or unused project time.
Menfia offers subscription-based services such as website maintenance, SEO, speed optimization, and chatbot services. These services are billed on a monthly or yearly basis, depending on the chosen plan. The following refund terms apply:
No refunds for unused time: Clients may cancel their subscription at any time, but payments already made are non-refundable, even if the client chooses to discontinue the service before the end of the billing cycle.
Auto-renewal policy: Subscriptions automatically renew on the billing date. Clients must cancel before the renewal date to avoid being charged for the next cycle.
Service termination upon cancellation: Upon subscription cancellation, all associated services will cease at the end of the current billing cycle. No partial refunds will be issued.
Although our standard policy is no refunds, Menfia may consider refunds in rare and exceptional cases at its sole discretion. Some situations where a refund request may be reviewed include:
Duplicate payment: If a client accidentally makes multiple payments for the same service, a refund may be issued upon verification.
Billing errors: If an incorrect charge has been applied to a client’s account, we will investigate and issue a refund if appropriate.
Failure to deliver services: If Menfia is unable to deliver a purchased service due to unforeseen technical issues or circumstances beyond our control, a refund may be considered.
To request a refund under an exceptional case, clients must contact our support team within 7 days of the transaction date, providing detailed information about the issue. Refund requests submitted after this period may not be considered.
If you believe you qualify for a refund based on the above policies, please reach out to us via:
Email: Contact@menfia.com
Support Portal: https://menfia.com/support/
Ensure to include the following details in your refund request:
Full name and contact details
Date of purchase or transaction ID
Description of the issue and reason for the refund request
Any supporting documentation (e.g., payment receipts, error messages)
Our team will review your request within 5-7 business days and notify you of the outcome.