Refund Policy
At Menfia Digital, we provide digital services and digital products. By purchasing our services or products, you agree to the following refund policy.
Digital Services
All services provided by Menfia Digital, including but not limited to:
- Website Design and Development
- Website Maintenance
- SEO Services
- Speed Optimization
- Chatbot Development
- Logo Design
- Landing Page Development
- Shopify / WordPress Development
- Custom script and plugin
Refunds are non-refundable once the project has started or the work has been delivered. After purchasing any product, if you believe something is not working, please provide proof and we will review it. Our refund process may take up to 14 days. After 14 days, you may receive a partial refund instead of a full refund.
Because our services require time, expertise, and resources, refunds will not be issued after work has begun.
If a project is cancelled by the client after work has started, the initial payment or deposit (usually 50%) will not be refunded.
Digital Products / Digital Delivery
All digital products sold by Menfia Digital, including but not limited to:
- Website themes
- Templates
- Plugins
- Scripts
- Digital downloads
- Software or tools
are delivered digitally and cannot be returned; all sales are final and non-refundable.
Once a digital product has been delivered, downloaded, or accessed, no refund will be provided under any circumstances.
Subscription Services
For any monthly or yearly subscription services, payments are non-refundable once the billing cycle has started. Clients may cancel their subscription at any time, but cancellation will only stop future billing, not the current billing period.
Exceptions
Refunds will only be considered in the following rare cases:
- Duplicate payments made by mistake
- Billing errors from our system
If any of these issues occur, please contact us within 7 days of the transaction.
Contact Us
If you have any questions about this Refund Policy, please contact:
Menfia Digital
Email: support@menfia.com
Website: https://menfia.com